Returns Policy

This policy refers to products purchased directly from this website.

If you need to return an item, please contact us before returning any goods.  We will then provide a return authorisation code which MUST be written clearly on the box.

Please ensure you return the goods to us unused within 14 days. The items must be returned in the condition they were received at your own expense. Once received we will either refund you or provide a replacement.  All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the courier responsible.

Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase. If it is not possible to refund the original card, we will issue a cheque within 5 working days of receipt of the undamaged goods.  Orders paid for via PayPal will be refunded via PayPal.

Items returned to us that arrive damaged or lost will not be credited.

Goods damaged in transit to you will be refunded or replaced at our discretion.  We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead.

Please inform us of any breakage within three days of receiving the order. Photographic evidence of damage may be required.

During this run of exceptionally hot weather, there may be delays to deliveries to ensure products reach you in optimum condition. Any questions please contact us at info@lilianjones.com Dismiss