At Lilian Jones we try to do things a bit differently!
We don’t do monthly restocks at all, so if it’s on our website or listed on our Etsy shop, it’s in stock (subject to stock levels and pending orders) and we aim to dispatch any stock item order within 24 hours – weekends and bank holidays permitting! We are a family run business based in the beautiful Cotswolds countryside and all of our products are created in small batches, nothing mass produced, everything made with love and care.
We adore our animals – especially our shih tzu dogs who inspired us to go cruelty free in the first place – and feel really strongly about animal welfare; so everything we make and sell is as ethical and natural as we possibly can.
We are constantly searching for new products, new ways of creating popular products with new colours and without any of the nasties, and above all, new gifts that our wonderful customers will love. We do not use SLS or Parabens in any of cosmetics. Nor do we use Palm Oil. Almost all of our products are vegan friendly (any that contain honey or beeswax etc will be clearly indicated).
We couldn’t do any of this without your support and so we thank all of our customers – past, present and future – for your ongoing love and support.
Ted and Lily
Our ethics and principles underpin all that we do, and we believe nothing we do should be to the detriment of our planet or its inhabitants.
We oppose testing on animals for all cosmetics and household products anywhere in the world, and we are proud to support the Humane Society International’s Be Cruelty Free campaign. Animal testing is already banned across the EU and UK, as well as in Israel and India, but there are still a huge number of animals suffering across the world in places such as Australia, Canada, Brazil, Russia, China and across America.
Given our stance on animals and animal testing, it should come as no surprise that we support the following animal organisations:
We hope you will read about the amazing work these organisations do every day, and help us to improve the lives of those without a voice.
Delivery within the UK Mainland is facilitated by our primary couriers: Royal Mail and My Hermes.
Smaller parcels are sent by Royal Mail and with larger items being delivered though My Hermes. Both operate a 24hr service to most of the UK; however in order to keep costs down we generally send parcels out by the cheapest method and in the case of Royal Mail by second class delivery. As such, orders placed before 12pm on a working day are usually delivered within 48 hours. Please allow up to 5 working days for packing and delivery (7 days for highlands, Islands and NI) before contacting us.
During busy periods, such as Christmas, delivery may take up 10 days.
When you order from us, each product is freshly made and/or packaged, ensuring that its gets to you at its very best.
Artisan products, handcrafted luxury.